Below are a section of commonly asked questions about the copy to clipboard method.
The data is simple text so can be opened in almost any programme where you can paste data - it is supplied in a consistent format so can be imported. Please see an example data file.
All the basic information you need to sell a product via e-commerce. Name, description, retail price & personalisation information. Please see an example data file for full details.
The file contains a URL for a product image that can be downloaded or referenced in your website.
Just select the product you are interested in and click on the copy to clipboard option to copy full product data.
This is designed as a quick manual method for you to get all the product information in one click for a specific product to add to your website.
Data is structured so a developer could create an import routine for this data but this is a fairly slow method if you want a lot of products.
×Your own branded gift site based on our ecommerce platform.
View a live example site at Gift City UK.
This is the fastest way to start selling our products.
Just add your logo, colour scheme and credit card details to one of our templated white label sites and start selling.
We maintain the product data for you and you can fine tune for SEO.
For only £500 one off fee (reimbursed on achieving av sales of £1000/month you will have your own personalised gift site with 1000s of products already set up, so no work or hassle sourcing products.
Our e-commerce platform was designed and created to properly feature and sell personalised gifts. It offers preview facilities and bespoke pages to best suit the individual nature of personalised product ,resulting in a platform with high conversion rate and av sales values.
Signature Gifts will do all the work in preparing and setting up the site. We do not require any specialist technical support from you. The only thing we require is your logo and/or design. We will then create your white label site with your branding and design.
Signature Gifts provides all the support needed to run the site and orders are automatically sent to us from the checkout.
Tap into a fast growing market segment – “Online Gifts & Cards” worth over £2.5b and growing (source: Hitwise Sept 2011)
Add your own brand to a fully functioning white label ecommerce website with whatever Signature products you want to sell.
Below you will find a list of common questions and answers on our white label solution.
Our White Label Sites are built on Magento Community Edition- the world's most popular ecommerce platform.
You can change the colours, logos, contact details and promotional banners and we maintain the products for you.
Yes if you use Paypal, Secure Trading, World Pay or Sage Pay and once you have shown you can achieve at least £500 at retail in sales per month (to justify invoicing admin and time).
No - this is a fixed format website - if you want more flexibility then you can build your own Magento Website and use our Magento Extension to populate the product data for you.
You get full visibility of your website orders but no access to make other changes.
This depends on who's contact details you want on the website and what payment gateway is being used. If you have our contact details and payment gateway then we will do the customer service for you.
This is entirely up to you - you can select all of our products or just the ones you want to focus on when we set up your white label website.
No the pricing shown will be our Recommend Retail Prices which are competitive in the market.
No - this is a fixed format website - if you want more flexibility then you can build your own Magento Website and use our Magento Extension to populate the product data for you.
No - this is a fixed format website - if you want more flexibility then you can build your own Magento Website and use our Magento Extension to populate the product data for you. We will provide sizes for your own banners etc so you can create your own.
No - there is a one off cost for site set up then we abosrb the website hosting costs as part of our trade prices.
Yes but only when your website confirms an order has been paid for.
We use Secure Trading to process credit card payment but discuss other options if required.
This depends on who's contact details you want on the website and what payment gateway is being used. If you have our contact details and payment gateway then we will do the customer service for you.
Yes you will get email notification everytime an ordr placed and the ability to login to review orders placed.
You get full visibility of your website orders as detailed above but no access to make other changes.
Yes - we have previews on many products and are adding more all the time. These will auto update as they become available.
Yes - this will be enabled as standard.
Use our RESTful JSON API to collect product data for any category, new products or recent product updates.
This is designed for developers who prefer to use an API to auto collect and then add / update product information on their website.
Experience of API usage is required to implement this solution.
×Below you will find a list of common questions and answers on set up and ongoing management of our automatic XML feed by API
XML is a global standard file format for passing data between systems. It is used mainly by programmers and provides a more modern, flexible and powerful format than a CSV file
Application Programme Interface - this is a standard set of rules for passing data into and out of our systems.
Yes - you should pass our technical guide to your developer(s) - it is a JSON Restful API and some experience of using APIs is essential to use this option.
The XML file contains all the data needed to sell our products on your website. It contains the same base data as the CSV file.
The file is updated once per day with any changes to existing products and any new products added.
Developers can request the XML file by date - e.g. Please supply any data changes made since last download date. All the changes are then available in the XML.
Below are a section of commonly asked questions about the CSV / XLS method.
CSV stands for comma separated values and is a global standard for storing data. Excel is a Microsoft format that will sometimes reformat csv data when opening files.
Yes you can but you do need to be careful if opening a CSV in Excel and then importing it becasue Excel will sometimes auto format CSV data. Some Signature products have product codes that start with “0” and Excel sometimes auto removes this - for this reason we now supply a “safe” Excel file format.
Product images are contained in CSV / XLS files as URLs and can either be used straight from the link or downloaded.
As many Signature products have several formats (e.g. Hardback / Softback) we supply data with parent products to group these together for you (like a mini-category). The main sales data is stored against the actual product you purchase. You can ignore these parent products if you are happy listing all the options in list view, or wish to organise them differently.
No - as detailed in the previous questions these are included for your convienence as many people do not like listing product options at listing levels but they do not have to be used.
To give you options you can either use the personalisation fields or if more technical you can take advantage of the more powerful personalisation links.
We'd recommend doing so but this depends on how you are placing your orders with Signature - see the next section. In short if you want to auto order from your website then we do need your data with the corrrect personalisation field names.
You can get the maximum number of characters allowed for a specific field and what the mandatory fields are.
Yes at any time you can get started using the simple free options and then harness some of more powerful tools later.
Available to manually download when required. Select the categories you want to sell or download all products.
A CSV is mostly used to import the products into your own website / systems - please ensure you open this with the SKU column set as text or it will clip leading zeros.
If you are looking to copy and paste columns or just browse the catalogue in a spreadsheet form, the XLS format is the best option to choose. This auto formats the data so will not clip any values.
This data is supplied so it can be uploaded to your website in an XLS or CSV format - you can choose to download all products or just select the products you want.
×Magento extension that will auto add and maintain Signature products on your Magento website.
If you have a Magento website then we can supply an extension that enables you to add products to your website automatically.
Just set up a product template and our extension will keep your site updated and send orders to us.
×Below you will find a list of common questions and answers on how to use the CSV or XML file export service.
Yes - although it is easy enough to install with Magento extensions there is often the possibility that they will conflict wth each other. We provide full instructions but do recomend you use an experienced Magento developer to install.
Yes you have full control over what products you want to sell.
Yes the module allows you to set different rules per product category and even has rounding options.
No - this is only for Magento - your developer(s) could use our API if they want to write their own integration for othe packages.
Yes - it will also add categories and can also be set not to overwrite existing categories if you have already changed them.
Every day.
Yes as long as you have selected that you want to sell products from a specific category.
Yes - we provide a range o preview options that are constantly updated and will be shared / updated with this extension.
Yes but only when your website confirms an order has been paid for.
Yes - all orders are always completed via your checkout.
You set your own pricing rules when the extension is first configured - we also supply RRPs if you would prefer to use these.
Yes - we have previews on many products and are adding more all the time. These will auto update as they become available.
By separate agreement only - we have an option to use your logo / packaging.
You either need a credit account or agreement to auto process payments from a saved credit card when an order is placed.
Enables your customers to preview your product live on the screen as you create it.
Available initially for a limited selection of products but more being added all the time.
×If using the Portal, this enables you to search what papers we have in our warehouse for you to select for your customer. Although we have the widest selection of papers available not every paper is always available for every date.
Newspaper Search App Example screenshot:
Where a product has different variants (such as different cover options for books), the parent product structure allows easy identification of such and grouping of these SKUs. It helps you avoid adding individual products for each option available.
This structure enables you to list a product once but also display the different purchase options and is supported by most ecommerce websites.
×A versatile platform which allows you to order product manually or via a CSV upload at trade prices. Orders are acknowledged and dispatches confirmed.
A great place also to enable set-up of new products & to check latest gifts, offers etc.
Signature Gifts Trade Portal:
Below you will find a list of common questions and answers on our trade portal order system.
Yes - it is just the same; you select products, add personalisation and check out - you just get trade prices.
Just open in Excel, OpenOffice or Google Sheets add your order details and upload via the trade portal - you will get an order acknowledgement.
No - XLS is a Microsoft format but you can save a file as a CSV from Excel.
No - we need these headers to have the same names as they have now or the order import will not work.
We recommend using our API if you are expecting a higher volume of orders - or getting your website developer to auto create our CSV import file.
Yes - just make sure each different type of personalisation appears as a separate line on the import sheet.
You will get a menu option on the trade portal where you can upload - we do use an extra login for security as orders here go directly into our workflow.
Yes - just make sure you use the correct column headers and supply all mandatory fields.
To make purchasing quicker and easier Signature Gifts can now enable you to register a credit card on a secure portal. This means you will be able to automatically purchase our products at trade prices every time you place an order.
The automated credit card ordering system enables you to place orders through our trade portal, developers API and our CSV order import. With this process you will only have to enter the credit card details the first time you use the system, making it quick and easy every time.
When you register a credit card with Signature Gifts there will be a £0.01 authorisation charge. This is to make sure that the payment method is valid. Once this has been authorised the charge will be refunded back.
Please Call Amrita Pearce on 01582 464809 or email amrita.pearce@signature-gifts.co.uk with any further questions or to register your card.
This facility, like the White Label, allows orders to automatically be placed with us once payment confirmed on your website.
Product pages are set up on your site as normal with images and description but all personalisation fields are contained in a simple link that is already integrated with our back office system.
Helps eliminate the main problems adding personalised products to your website. These are normally displayed in an iFrame. For product set up use the Portal with login provided.
See below for the different types of personalisation links.
Personalisation Fields Only - Simple & fast the easy way to add personalisation fields to a product on your website.
Personalisation Fields with Product Image - Same as option 1 but we also pass a product image to improve presentation.
Personalisation Fields with Preview - This option includes a live preview as customers complete the personalisation fields.
Below you will find a list of common questions and answers on our personalisation links method.
No - it has to be integrated with your shopping cart otherwise we will not know if the order has been paid for and can be made.
Yes - there is CSS behind the link so any developer can update the fonts, colours and buttons.
Yes - they make sure that only suitable personalisation can be added
Yes, but only when your website confirms an order has been paid for
Your website is set up to send us a message via a JSON API call once payment is successful.
Yes - we are busy adding previews to all products and these will appear automatcally once they are available - as a standard we supply links in No Preview mode for every product.
Yes - it is the easiest way to add products to your website and eliminate any possible problems when placing orders.
Yes - we have previews on many products and are adding more all the time. These will auto update as they become available
You either need a credit account or agreement to auto process payments from a saved credit card when an order is placed.
Available via the Portal, a versatile platform which allows you to order product manually or via a CSV upload at trade prices. Orders are acknowledged and dispatches confirmed.
A great place also to enable set-up of new products & to check latest gifts, offers etc.
×Use our RestFUL JSON API to add your orders direct to our Order Management System (OMS).
Also enables you to get automated order status updates via a call back URL.
×Below you will find a list of common questions and answers on our JSON API method.
As long as they have experience of using APIs they should be fine as our API is tried and tested
Yes - this is detailed in the API documentation.
This is covered in the technical guide and your developer(s) will need to send you a message with the exact issue like missing mandatory personalisation.
For products like newspapers where you want to check stock for a certain date we do allow you to check stock on the portal. This feature can be added to your website by invitation only.
Yes - via a callback URL which you can specify when the order is placed.
This depends on the order status as each order is made for you so once into our production it cannot be changed.
Yes - we have a simple login screen where you can check order status.
Yes - we have previews on many products and are adding more all the time. These will auto update as they become available.
Like with Personalisation Links you either need a credit account or agreement to auto process payments from a saved credit card when an order is placed.
Use our XML from our API to add product data to your website. You can export data using the following criteria:
The process uses JSON to firstly authenticate your user details (these will be supplied to you).
Once a session has been established you can then use your authenticated session to pull relevant product data by either of the methods listed above.
For more detail, including example PHP code please see a list of API calls.
×Orders can be placed using our JSON API. This is a brief overview - for more technical details and examples please see our full integrations document.
Requirements before using this service (which will be supplied to you), include:
The two identifiers above need to be used together so we can uniquely identify you.
Details we require for accepting an order are:
The system will respond with a success or error code.
×To review products on our trade portal site please use the access details below and use the right hand side log in area: