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Privacy Policy

SIGNATURE GIFTS PRIVACY POLICY

We encourage you to take a moment to read Signature Gifts Limited’s privacy policy for its signature-gifts.co.uk website, which explains what we do with your personal information. Personal information is information which can be used to identify you, for example, your name and email address.

The Signature Gifts Limited website is an online product catalogue and personalisation label ordering site only. 

Visiting our website

When you visit our website, we place cookies on your device (e.g. computer hard drive, mobile phone). We do this to ensure our website operates correctly.

Our cookie policy has more detail here.

Personalisation Labels

Our label personalisation service is a free service enabling you to personalise labels. You can place the order either via our website or by telephone. So that we can create and send the labels, we collect the name, address and personalisation message of the customer requesting the labels.

If for any reason you are not able to provide the personal information we need to create your label order, we will not be able to complete it.

If you have any queries before, during and after you have placed a label order you can contact our dedicated customer service team. As set out above you can use this service to place an order by telephone. When you use this service to answer a query we collect your name and contact details. If relevant we also collect your order details which may include additional personal information. This enables us to deal efficiently with your query.

To complete your label order we share personal information provided to complete the order with our postal delivery companies and where relevant, our customer service team support company.

Where we share personal information with other companies, we only do so where those companies have appropriate technical and organisational measures to ensure the security of that personal information. Any processing they undertake is only carried out on the basis of our instructions.

What are your choices?

The law entitles you:

  • to receive a copy of any of your personal information which we have collected;
  • to request that we correct or complete personal information we have collected;
  • to request that we delete or stop using or storing any of your personal information when we no longer need it; and
  • to object to the processing of your personal information where we are processing it other than to process and deliver your order or deal with a question you may have.

If you would like to exercise any of these choices, please get in touch using the Contact Us information below. Where we have shared your personal information with other companies, we will let them know if you exercise any of these choices.

If you believe that we have not complied with your data protection rights, you can complain to the Information Commissioner who can be contacted at www.ico.org.uk or by telephone on 0303 123 1113.

How long do we keep your personal information for?

We keep all personal information so that we can create and deliver your label order. We also keep label order information, which can include personal information, for our own internal financial reporting purposes, as required by law. After that time, we permanently delete personal information.

Third party personal information

At your request, all our gifts can be delivered directly to their recipient. Just make sure you provide this information when you place your order and that you have the consent of the recipient (or where it is a child, the person with parental responsibility for that child) before you share any of their personal information with us.

Contact Us

If you have any questions or concerns about our use of your personal information then please email us at dataprivacy@signature-gifts.co.uk or write to us at:

Data Protection Compliance

Signature Gifts Limited

Signature House

23 Vaughan Road

Harpenden

Herts

AL5 4EL